FAQ

You can put your laundry into the laundry bag, which you find in your wardrobe and leave it at Reception together with the completed form. You will find the laundry price list in the wardrobe. We will bring your clean laundry to your room within 24 hours. Your room account will be charged with the costs.

A variety of daily newspapers are available in the Souvenir shop „Kredenca“. Information about working hours is avaliable at the reception.

Different sorts of cigarettes, you'll get in the centre of town or in the shopping center „Duga Mall“ Since 2009, the general ban for non-smoking in all public buildings in Croatia is valid.

Please let us know on time of your arrival/departure arrangements by train or plane. We will gladly organize transfer from train station or airport to the hotel and back. Transfer costs:

• Train station Rijeka:       € 40,00 one way
• Airport „Rijeka“ on Krk:  € 35,00 one way

The hotel offers two tennis courts free of charge (depending on availability) for our hotel guests. For reservations please contact Reception. Our tennis coach Dražen can be booked additional.

We will gladly call a taxi for you. Please contact Reception.

An automatic shoe polisher is  located on the ground floor direction to the north tower.

Your keycard can be used to open your room door and also to open the parking gate. Please leave your Keycard at Reception when checking out.

Each room is equipped with a safe. Please read the instruction manual, located on the safe. We kindly ask you to lock your valuables always. The hotel is not responsible for any valuables kept in the room.

Even though we regulary control every room, please report any malfunctions or repairs that need to be done in your room to Reception. Thank you in advance.

Our hotel has 3 unguarded open parking areas (right, left and opposite the hotel), free of charge for hotel guests. The barrier can be opened with your room card.

Fire department:                     112

Police:                                     112

First aid:                                  112

Emergency doctor:                  112

Please note that all drinks and snacks stored in the Minibar, are not included in the price. Minibar will be daily controlled and filled up. When checking out we kindly ask you to present your minibar consumption during your stay at Reception.

At the hotel pool there are sun beds and umbrellas free at your disposal. Out of consideration for other hotel guests, please do not „reserve“ a sun bed when you are not at the pool. Our staff will release sun beds and collect pool towels. Thank you very much for your understanding.

In our hotel you can pay with Visa-, Master- and Maestro Card. Please note that there may be bank charges.

Every room is equipped with air conditioning, which has been set up automatically. If you open the window or balcony door, the air conditioning will shut off. If you wish to turn off the air conditioning, you may do so by turning the left switch to the position OFF. If you wish to turn it on again, turn the switch to the ON position. Please do not tamper with the other switches on the thermostat. If you need assistance, please contact the Reception (Tel. No. 9).

In the hotel lobby and in your room free WiFi is at your disposal.

The hotel part of the beach is located on the Crikvenica's city beach, approx. 200 m from the hotel. You can get your daily entrance ticket on the left from our „Palace Beach“ beach bar entrance. Sunbeds and umbrellas are free of charge for the hotel guests (depending on availability)

Our hotel complex consists of the hotel Kvarner Palace with adjoining south and north tower (without elevator), the spa area with spa reception, finish sauna, steam room and heated loungers as well as the outdoor-pool area with tavern.

Give a piece of happiness. Surprise your loved ones with a gift voucher of our house, a spa treatment or a catering voucher. You can get your desired voucher from our reception team.

Holy Mass will be held in the church of the Blessed Virgin Mary at 8:00 a.m., 10:00 a.m. and 7:00 p.m.

Our staff at reception will gladly make an appointment for you at the hairdresser in the city.

In case of fire, please close the door of the room and immediately contact Reception. If a fire alarm is activated, please leave the hotel using the emergency exits. In case of fire do not use the elevators. The floor plan is posted in every room  behind the room door as well as in the hotel halls. Emergency exits are labeled in green and white.

Our fitness room in the SPA Center is open for you from 7:00 a.m. to 9:00 p.m. Please note that children under 16 years are not allowed to use the facilities!

A list of programs and a remote control device is located next to the television.

220 Volt electricity is in use.

You may bill any extra services, such as drinks and beauty treatments to your room number. Please sign the receipt accordingly and put in your room number.

PLEASE, PAY ATTENTION TO THE FOLLOWING WHEN PAYING THE HOTEL INVOICE:

You can settle your hotel bill in cash in Kuna or Euro and with credit cards Visa and Master Card. The total amount of the invoice may be drawn only in Kuna and for this reason is the amount in Euro converted to a hotel fixed exchange rate (1 Euro = 7,60 kn) and not according to the current daily exchange rate. Please note that this exchange rate is not aligned with the bank rate and that on the domestic bank bill may appear exchange differences. Likewise, credit card institutions charge also the processing costs. The most optimal way to pay your bill is in cash in Euro.

From the 1st of July 2013 Croatia is member of EU, but Croatia did not enter Schengen. The national currency remains Kuna.

Crikvenica has many small shops. Bigger shopping center „Duga Mall“ is  located in the entrance of Crikvenica. There you can find Konzum, Intersport, Deichman, jewelry store, exchange office and café. Near „Duga Mall“ there is a „Lidl“ store. On the way out of Crikvenica in direction Novi Vinodolski there is a new „Spar“ shop. Bigger shopping centers are located in Rijeka, 37 Km away.

If you wish to organize a seminar or business meeting, we offer the use of our Conference room (size L 13,8 m x B 6,2 m) at your disposal. You can also book one of our seminar packages with seminar equipement as well as full service of catering, coffee breaks or business lunches.

In case of fire, please close the door of the room and immediately contact Reception. If a fire alarm is activated, please leave the hotel using the emergency exits. In case of fire do not use the elevators. The floor plan is posted in every room  behind the room door as well as in the hotel halls. Emergency exits are labeled in green and white.

Please put the „Do not disturb“ sign on the outside of your room door, if you do not wish to be disturbed. Please note that your room won't be cleaned if the sign remains hanging. If you want your room cleaned in a specific time, please contact the Reception.

On you arrival you will have a beach bag with 2 yellow towels for the pool or the beach in your room. If you want to replace them, we kindly ask you to get in contact with your chamber maid or the SPA reception!

Our hotel bar (in the lobby near the reception) is daily at your disposal from 3:30 p.m.

Our excursion-  and house events program is available at the Reception or on the Info-channel on your TV.

Our restaurant with a  beautiful terrace in the ground floor is at your disposal for brekfast and dinner.

Buffet breakfast:                    7:00 a.m. – 11:00 a.m.

Buffet dinner:                        6:00 p.m. –   9:30 p.m.

If you prefer to have breakfast in your room or on your balcony, please order at the reception (tel. no. 9).

Our konoba/Poolbar for a snack meanwhile:

Opening hours:                     11:00 a.m. –  6:00 p.m.

Palace bar in the Lobby:      03:30 p.m. – 12:00 p.m.

Please be aware that we are not allowed to serve alcohol to persons under 18 years.

If you need an electricity adapter, please contact the Reception (Tel. No. 9).